Refund policy

We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you made. In order to ensure the best service, we must receive a notification via email: info@light-grave.com prior to any return to prevent unnecessary delays and/or additional shipping charges. We will then issue you a return authorization.

Returnable items

Items that can be returned/refunded or exchanged within 14 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.

Return Conditions：

For items with no quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address. Our team will not be able to process any returned items without a product return form. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Return address: For the eligible refunded product, you will need to send your return products to 

Address: 1718 Fry Rd, Suite 220, Houston, Texas 77084 

Receiver: Handy Storage USA/Light Grave 

Phone: 346 280 4595 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.

Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@light-grave.com